Terms and Conditions
I hope to make shopping at thepigbakesclay an enjoyable experience for you. Kindly read through the following terms and conditions prior to making your purchase. Purchasing my products would mean that you have acknowledged the following terms, have understood them, and have agreed to abide and adhere to them. Thank you!
PAYMENT
1. Request for cancellation of order will be declined if any form of payment has been made.
2. Paypal is the only mode of payment accepted on the website.
3. It is the responsibility of the customer to provide the required details needed for order processing. I will not be accountable for any delays caused by incorrect/insufficient payment details provided.
DELIVERY
1. I am unable to amend orders after the purchase has been made. Please drop me an email if you wish to combine orders.
2. As my items are all individually hand-made to the best of my crafting ability, I would need up to 12 weeks after payment to complete the items, thereafter which the parcel will be sent out the following week. If you need your order urgently, please drop me an email prior to making an order.
3. The above mentioned time allowance for backordered items is only an estimate and NOT an absolute deadline, though I will try my very best to keep to 12 weeks. If you need the item urgently or if you can’t accept the above condition, please DO NOT purchase backordered items.
3. I will not be held liable for any lost parcels. Customers will be contacted via email if we receive any bounced parcels. Cost of re-delivery will be borne by the customer unless the bounced parcel is due to an error on our part.
4. Self-collection is possible only at my residence in Sengkang West.
DEFECTIVE PRODUCTS
1. If you have received a defective item, please contact me via [email protected] for an exchange.
EXCHANGES / RETURNS
1. Exchanges and returns are not allowed unless the item(s) received are defective.
PRODUCTS
1. Color of products may differ due to color calibration of your computer.
2. You are advised to clean and wipe the products after each use to prevent tarnishing of the metal parts. I would encourage keeping your products in a clean and dry place (preferably an airtight container or ziplock bag).
thepigbakesclay reserves the right to make amendments to any of the above Terms & Conditions
In the event of any dispute, thepigbakesclay reserves the right of final decision.